Shipping Policy

At Thumbcard4u, we do our best to ensure your personalized cards and gifts reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

• All orders are processed within 2–3 business days after payment confirmation.

• Customized or personalized orders may require additional time, depending on design and approval.

• Weekends and public holidays are not considered business days.

2. Delivery Timeline

• Delivery time depends on your location and courier service.

• For orders within the United States (including Los Angeles, CA), estimated delivery is typically 3–7 business days after dispatch.

• Delays may occur due to weather, courier issues, or high seasonal demand.

3. Shipping Charges

• Shipping costs are calculated based on your delivery address and order weight/size.

• Final shipping charges will be shown at checkout before you make payment.

• From time to time, we may offer free or discounted shipping promotions — these will be clearly mentioned on our website.

4. Order Tracking

• Once your package is shipped, you will receive an email or SMS with your tracking number.

• You can use this tracking number to check the progress of your order through the courier’s website.

5. Shipping Address Information

• Please make sure your name, address, and phone number are accurate and complete when placing an order.

• Thumbcard4u is not responsible for delays or lost parcels due to incorrect or incomplete address details provided by the customer.

6. Delays and Delivery Issues

• Shipping timelines are estimates and not guaranteed.

• Delays may occur due to weather conditions, public holidays, courier limitations, or unexpected circumstances.

• If your order is significantly delayed or lost, contact us, and we will assist you in tracking or resolving the issue.

7. Damaged, Missing, or Incorrect Items

• If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order details and images (if applicable).

• After review, we will arrange a replacement or store credit in line with our Return & Exchange Policy.

8. International Shipping

• At the moment, Thumbcard4u ships only within the United States.

• For international order inquiries, you may contact us directly — special arrangements may be considered on request.

9. Contact Information

For any shipping-related questions or updates, reach out to us:

Email: info@thumbcard4u.com
Phone/WhatsApp: 213-301-5727
Location: Los Angeles, CA, USA
Website: www.thumbcard4u.com