Returns and Exchanges

You can request an exchange or store credit within 7 days of delivery.

Conditions:

• Product must be unused and in original packaging.

• All tags, custom sleeves, or gift packaging must be intact.

• Original invoice must be included.

Please Note:

• Custom/Personalized Orders (with names, images, messages, etc.) are non-returnable & non-refundable, except if defective or damaged.

• Products purchased during sale or discount are not eligible for exchange or refund.

• Color variations due to lighting or screen display are not considered defects.

• Any decorative elements used only for photography (flowers, ribbons, props) are not part of the order unless mentioned in the description.

Exchange Policy (USA Orders Only)

• Exchange is only available for full-priced items (if stock is available).

• Customer must send the product back to our warehouse via courier within 7 days.

• Return shipping charges are not covered by Thumbcard4u.

• If exchanging for a higher-priced item, the price difference and courier charges will be paid by the customer.

Wrong or Damaged Item Received?

• We offer a free replacement after verification.

• Claim must be submitted within 7 days of delivery.

• Replacement may take up to 2–3 weeks depending on stock.

Refund Policy

• We follow a No Refund Policy.

• Refunds are allowed only in exceptional cases such as:

  • Item out of stock.

  • Wrong or defective product.

• Refunds are processed to the original payment method within 14 working days.

• Shipping charges are non-refundable.

• If a customer refuses delivery, store credit (usable online only) will be issued after the parcel is returned to us.

• If only one item from a multiple-item order is unavailable, partial refund or store credit will be issued.

International Orders

• Currently, no return, refund, or exchange is offered on international orders.

• If a damaged/wrong product is received, a replacement or store credit will be provided after verification.

• Claims must be made within 14 days of delivery.

Important Notes

• Please follow proper handling and storage instructions to avoid damage.

• For printed cards, avoid exposure to water, moisture, or excessive sunlight.

• Exchange value will be based on the current selling price if the item goes on sale later.

• Thumbcard4u reserves the right to refuse returns if misuse or policy abuse is detected.

Contact & Support

Email: info@thumbcard4u.com
WhatsApp/UAN: 213-301-5727
Location: Los Angeles, CA, USA
Website: www.thumbcard4u.com